Contact Smart Home Guide Editorial Team
Have a question, spotted an error, or want to suggest a product for review? Contact our editorial team — we'd love to hear from you.
Get in Touch
The best ways to reach us:
- X (Twitter): @SmartHomeGuideB — quickest response for short questions
- Bluesky: smarthomeguideblog.bsky.social (link in footer)
What We Can Help With
- Content corrections — if you spot an outdated spec, broken link, or factual error in any article or product review, please let us know
- Product review requests — if you'd like us to review or cover a specific smart home device
- Reader questions — smart home setup advice, compatibility questions, automation help
- Partnership enquiries — sponsored content and affiliate programme questions
- Privacy and data requests — see our Privacy Policy (link below) for information on data rights
Response Times
We aim to respond to all messages within 48 hours during weekdays. Product review requests are prioritized based on reader interest and device availability. Complex technical questions about Home Assistant configurations, Zigbee network troubleshooting, or Matter protocol compatibility may take longer as we verify answers against our test environment before responding.
For urgent corrections to published content, please mention the specific article URL and the error you found. We update articles promptly when readers identify outdated specifications, pricing changes, or compatibility issues that affect purchasing decisions.
About Smart Home Guide
Smart Home Guide is an independent smart home publication covering reviews, setup guides, and automation tips for devices from brands including Aqara, Philips Hue, Google Nest, Amazon Echo, Roborock, and more. Our content is written by smart home enthusiasts with hands-on experience testing devices in real homes.
Every review follows a structured testing process that evaluates setup difficulty, app quality, platform integration, and long-term reliability. We run a multi-platform home automation setup using Home Assistant, SmartThings, and Apple HomeKit to test cross-platform compatibility claims made by manufacturers. Our editorial independence means we only recommend products that meet our quality standards regardless of affiliate relationships.
We participate in the Amazon Associates affiliate programme and other affiliate schemes. See our Privacy Policy (link in footer) for full disclosure details.
What Happens After You Contact Us
Every message sent to the Smart Home Guide editorial team gets read personally. We do not use automated ticket systems or outsourced support. When you contact us about a content correction, we verify the issue against our test environment or the latest manufacturer documentation before making any changes. When the correction is confirmed, we update the article promptly and credit the reader who flagged it when they consent to being mentioned.
Product review requests are evaluated based on reader interest, device availability, and how well the product fits our editorial coverage areas. We prioritize devices that fill genuine information gaps rather than duplicating widely covered products. If your suggested device is added to our review queue, we will typically follow up to confirm. Reviews take between two and four weeks from device receipt to publication, as we run each product through our standard two-week testing period before writing.
Partnership enquiries receive a response within five business days. We are selective about sponsored content and only accept partnerships with brands whose products align with our editorial standards. Any sponsored content published on Smart Home Guide is clearly labelled in line with advertising disclosure requirements.
If you are a regular reader with ongoing questions about your smart home setup, consider bookmarking our guides section where we cover Home Assistant, SmartThings, Matter, and other platforms in depth. Many common configuration questions are already answered in those tutorials with step-by-step screenshots from our own working installation.